Terms of Use

sNova VPN · High Star Co Ltd · Effective from app version 1.3, October 2026 · Version 1.1

These terms are the agreement between you and High Star Co Ltd for the use of the sNova VPN apps and service. By installing or using sNova VPN you accept them. If you do not accept them, do not use the service.

1. Who we are

High Star Co Ltd, Bulgaria, contact support@snovavpnapp.com (“we”, “us”).

2. Who may use the service

You must be at least 16 years old, or the minimum age at which you can agree to a contract where you live, whichever is higher. You must not be located in a country where our service, or the use of a VPN, is prohibited by law. You are responsible for knowing the law that applies to you.

3. What the service is

sNova VPN routes the internet traffic of your device through a server we operate, so that the sites you visit see that server's address instead of yours, and so that the network you are connected to cannot read your traffic.

How the service is offered:

• Subscription. Unlimited traffic for the duration of the subscription, plus access to every location we offer. A subscription is needed to use the VPN.
• Free traffic from earlier versions. Devices that received free traffic in earlier versions of the app keep what is left of it and can use it until it runs out. No new free traffic or bonuses are granted. Free traffic has no cash value. What is left is always shown in the app.

We may change the list of locations and the features included in a subscription. If a change reduces what a paid subscription gives you, we will tell you in the app before it takes effect, and you may cancel.

4. What we do not promise

We work to keep the service available and fast, but we do not guarantee that it will be available without interruption, that any particular server will be reachable, or that any particular speed will be achieved. Speed depends on your own connection, your distance from the server, and the load on the network.

We do not promise access to any specific website or online service. A site may choose to block traffic from VPN servers, and services may restrict content by region under their own rules. The service is not sold as a way to reach any particular resource, and we will not compensate you if one becomes unreachable.

5. Your device

There is no account. Purchases, and any free traffic left from earlier versions, are tied to an identifier the app creates for your device. Reinstalling the app or erasing the device does not grant free traffic. Purchases are tied to your Apple Account and can be restored on any device signed in to it. If you want the records tied to your device removed, see the Privacy Policy, section 8.

6. Subscriptions, renewal and cancellation

• Subscriptions are sold and billed by Apple through your Apple Account. Prices are shown in the app in your local currency before you confirm.
• Payment is charged when you confirm the purchase.
• A subscription renews automatically for the same period at the same price, unless you turn off auto-renewal at least 24 hours before the current period ends. Apple charges the renewal within the 24 hours before the period ends.
• You manage and cancel the subscription in your Apple Account settings, not in our app. Deleting the app does not cancel it.
• If a free trial or a discounted price is offered, its length and price are shown before you confirm. A subscription that starts with a free trial converts to the regular price at the end of the trial unless you cancel at least 24 hours before the trial ends. A discounted offer may be shown only once. Apple's rules on eligibility apply, and an offer may not be available to everyone.
• Refunds are handled by Apple under Apple's terms. We cannot issue refunds for purchases made through the App Store. If you live in the European Union or another jurisdiction with a statutory right of withdrawal, that right is unaffected by this paragraph.
• Free traffic left from earlier versions has no cash value, cannot be exchanged for money, and cannot be moved to another device.

7. How you may use the service

Use it for your own lawful purposes. You may not:

• break the law of any country involved, or help anyone else do so;
• send spam, run mass automated requests, scan or attack other networks, or distribute malware;
• infringe copyright or other people's rights;
• transmit material that sexually exploits children, incites violence, or is otherwise abusive;
• resell, rent out, or share the service with people outside your household, or use one device as a shared gateway for others;
• attempt to circumvent subscription checks or traffic limits, or interfere with the operation of our servers.

We measure how much traffic each device transfers in order to run the network and to detect this kind of abuse. We do not need to know what the traffic contains to do so.

8. Suspension and termination

We may suspend or revoke a device's access if it breaks section 7, that is used in a way that damages the service or other users, or where we are required to do so by law. Where it is reasonable and lawful, we will tell you why and give you a chance to put it right. If we revoke access from a paying device for a reason that is not your fault, we will ask Apple to refund the unused part of the period.

You may stop using the service at any time by deleting the app, and ask us to delete the records tied to your device as described in the Privacy Policy.

9. Your privacy

What we do and do not record is set out in the Privacy Policy, which forms part of this agreement. In short: we do not keep a record of the sites you visit, and the log that would produce one is switched off on our servers.

10. Our rights in the app

The app, the name sNova, its design and its code belong to us or to our licensors. We grant you a personal, non-exclusive, non-transferable licence to use the app on devices you own or control, for as long as you comply with these terms. You may not copy, modify, decompile or redistribute the app, except where the law expressly allows it despite this restriction.

11. Liability

The service is provided as it is. To the extent the law allows, we exclude implied warranties, and we are not liable for indirect or consequential loss, lost profits, or loss of data. Where we are liable, our total liability is limited to the amount you paid us in the twelve months before the event.

Nothing here limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or your rights as a consumer under the mandatory law of your country of residence.

12. Apple

This agreement is between you and us, not with Apple, and Apple is not responsible for the app or its content. Apple has no obligation to provide support for the app. If the app fails to conform to any warranty, you may notify Apple, and Apple will refund the purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation. We, not Apple, are responsible for claims relating to the app, including product liability, failure to meet legal requirements, and claims under consumer protection or privacy law. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

13. Changes to these terms

We may change these terms. If a change matters to you, we will show a notice in the app before it takes effect. Continuing to use the service after that means you accept the new version. If you do not, stop using the service and cancel any subscription.

14. Governing law

These terms are governed by the law of the Republic of Bulgaria, and disputes are subject to the courts of Bulgaria. If you are a consumer resident in the European Union, this does not deprive you of the protection of the mandatory rules of your own country, and you may also bring proceedings there.